Customer Support Agent (Call Center)
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Role in brief
Rocks Partners is hiring a Customer Support Agent for their remote team in the iGaming sector. This role is suitable for both experienced and entry-level candidates who are fluent in English and Russian, and are eager to grow within the company.
About the role
As a Customer Support Agent at Rocks Partners, you will engage with clients via calls and chat, ensuring high-quality service and adherence to communication standards. The role involves working closely with various departments, including security and CRM, to provide comprehensive support.
Rocks Partners emphasizes growth and responsibility, welcoming candidates with or without prior experience. You will receive training and support to advance your career, with the potential to move into a VIP manager position as you develop your skills.
Skills that matter here
- English proficiency: This role requires strong English skills for effective communication with clients.
- Russian proficiency: Fluency in Russian is essential for supporting a diverse client base.
- Soft skills: Developed soft skills like communication and stress resistance are crucial for interacting with clients professionally.
Who this role suits
- Candidates who are motivated by personal growth and responsibility.
- Individuals who can communicate effectively and respectfully in a professional environment.
- Those who are adaptable and willing to learn in a dynamic, remote work setting.
- People who thrive in a structured schedule and enjoy working collaboratively within a team.
From the employer
- Make outgoing calls to clients using approved scripts;
- Provide text support in chat;
- Adhere to service quality standards and communication protocols;
- Work in a distributed team on a shift schedule (2 days on / 2 days off);
- Interact with security, fraud monitoring, product, and CRM departments as needed;
- Work in a ticket system and CRM (training provided on-site).
- Proficiency in English at B2 level or higher;
- Proficiency in Russian at C2 level or higher;
- Experience in support or iGaming is an advantage;
- Experience in phone negotiations in English is a significant advantage;
- Willingness to work on a 2/2 schedule;
- Developed soft skills: stress resistance, communication skills, and ability to learn;
- Support staff must communicate with clients respectfully, professionally, and correctly under all circumstances.
- Fully remote work with a fixed schedule and clear expectations for results;
- Regular training and support to ensure effectiveness and development;
- Dynamic environment with support for initiatives and real career growth opportunities;
- Opportunity to propose ideas — their implementation depends on team priorities and management approval.
Questions about this role
Is this position remote?
Yes, this role is fully remote with a fixed schedule.
What language skills are required?
Proficiency in English at B2 level or higher and Russian at C2 level or higher are required.
Do I need prior experience to apply?
No, the position is open to candidates with or without experience.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.