Customer Service Agent - Lithuanian Speaking
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Role in brief
Betsson Group is seeking a Lithuanian-speaking Customer Service Agent to provide support to customers in a hybrid work environment. Ideal candidates have customer service experience and strong communication skills.
About the role
As a Customer Service Agent at Betsson Group, you will assist Lithuanian and English-speaking customers through various channels such as email, chat, and phone. You will work in a hybrid model, spending three days in the office and two days remote, allowing for flexibility while providing excellent customer support.
You will collaborate with your team to enhance customer satisfaction and manage customer accounts while adhering to company policies on player safety and responsible gaming. Success in this role involves effectively communicating with customers and meeting key performance indicators.
Skills that matter here
- customer service: This role requires a background in customer service to effectively assist customers.
- communication: Strong verbal and written communication skills in Lithuanian and English are essential for customer interactions.
- Microsoft Office: Proficiency in Microsoft Office is necessary for managing customer accounts and documentation.
Who this role suits
- A person with a strong background in customer service, whether face-to-face or remote.
- Someone who can communicate effectively in both Lithuanian and English, with additional languages being a plus.
- An individual who is organized, able to multitask, and manages time efficiently.
From the employer
- Help both Lithuanian and English speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPI's)
- Translate promotional texts and/or customer surveys in your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
- Communication written and verbal in both Lithuanian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
- Extra Awesome: Previous iGaming experience
- Additional language skills: Russian, Latvian, Estonian...
- Start date: Every second week, training is provided
- Salary: The salary consists of a base salary and a bonus scheme.
- Work hours: As a customer service agent you work shifts
- Location: Vilnius, Lithuania
Questions about this role
What is the remote work policy?
The role follows a hybrid work model with three days in the office and two days working from home.
Is previous iGaming experience required?
Previous iGaming experience is considered a plus but not a requirement.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.