Chargeback Analyst

About the role

As a Chargeback Analyst at IGT, you will be responsible for verifying and posting transaction details, maintaining accounting records for chargebacks, and addressing customer inquiries related to account disputes. Your role will directly impact customer satisfaction by ensuring compliance and resolving financial disputes efficiently.

You will work within a collaborative team environment that values innovation and accountability. Success in this position means effectively analyzing customer needs and maintaining accurate financial records, contributing to IGT's commitment to delivering exceptional gaming experiences worldwide.

The starting hourly rate is set at 18.50 USD, with potential adjustments based on qualifications.

Skills that matter here

• customer service: This role involves addressing customer inquiries and explaining available services.
• financial operations: You will maintain accounting records and handle chargebacks and retrieval requests.
• data analysis: Analyzing customer needs and financial transactions is a key part of this position.
• accounting principles: A basic understanding of accounting principles is necessary for maintaining accurate financial records.
• Microsoft Office: Proficiency in Microsoft Office, particularly Excel, is required for data management and reporting.

Who this role suits

• Detail-oriented individuals who excel in analytical thinking.
• Candidates with strong communication skills who can build positive relationships across teams.
• Those who are customer-focused and can handle inquiries and disputes effectively.
• Individuals looking to grow in a hybrid work environment with a strong emphasis on collaboration.

From the employer

What You'll Do

• Responsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
• Maintains accounting records of chargebacks, retrieval requests, and exception processing.
• Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
• Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
• Explains available services to customers.
• Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
• Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
• Performs other related duties as assigned.

What We're Looking For

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.

What We Offer

• Hourly compensation is 18.50 USD, with flexibility to adjust higher or lower based on qualifications.
• Discretionary bonus opportunities.
• Comprehensive health, dental, and vision coverage.
• Paid time off and wellness programs.
• Tuition reimbursement.
• 401(k) with company contributions.
• Additional benefits including disability coverage and identity protection.