Customer Service Agent - Estonian Speaking
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Role in brief
Betsson Group seeks a Customer Service Agent fluent in Estonian to assist customers in a hybrid work model. Ideal candidates have customer service experience and strong Microsoft Office skills.
About the role
As a Customer Service Agent at Betsson Group, you will engage with Estonian-speaking customers through various channels, including email, chat, and phone. Your role will focus on providing excellent customer service and ensuring customer satisfaction while managing accounts and translating promotional materials.
You will work within a multicultural team, contributing to key performance indicators and adhering to company policies on player safety and responsible gaming. The hybrid work model allows you to balance office and home work, fostering a flexible environment for personal and professional growth.
Skills that matter here
- Microsoft Office: Proficiency in Microsoft Office is essential for managing customer interactions and administrative tasks.
Who this role suits
- Background in customer service, whether in-person, online, or via phone.
- Ability to communicate effectively in both Estonian and English, with additional Russian skills being a plus.
- Strong multi-tasking and time management abilities.
- Comfortable working in a hybrid environment with a focus on team collaboration.
From the employer
- Help Estonian speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPI's)
- Translate promotional texts and/or customer surveys in your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
- Communication written and verbal in both Estonian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
- Extra Awesome: Previous iGaming experience
- Strong Russian language skills
- Generous relocation package offered
- Start date: Every second week, training is provided
- Salary: The salary consists of a base salary and a bonus scheme.
- Work hours: As a customer service agent you work shifts
- Location: Malta, St Julians
Questions about this role
Is this position remote?
This role is hybrid, requiring you to work 2 days in the office and 3 days at home.
What languages do I need to speak?
Fluency in both Estonian and English is required, with Russian skills considered an advantage.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.