B2B Support Specialist (Night Shift)

About the role

As a B2B Support Specialist at BetConstruct, you will be responsible for providing timely support to partners in the iGaming industry during the night shift. Your role involves addressing inquiries, maintaining records, and ensuring a seamless experience for partners.

You will work closely with internal teams to resolve issues and adhere to established support processes. The position requires a proactive approach to problem-solving and the ability to prioritize tasks effectively in a fast-paced environment.

Skills that matter here

• Customer Service: This role requires strong customer service skills to effectively address partner inquiries and ensure satisfaction.
• Communication Skills: Strong written and verbal communication skills in English and Russian are essential for interacting with partners.
• Problem-Solving: You will need to demonstrate strong problem-solving abilities to diagnose and resolve issues efficiently.
• Organizational Skills: Attention to detail and organizational skills are necessary to maintain accurate records of partner interactions.
• Team Collaboration: A team player mindset is important for collaborating with cross-functional teams to address partner needs.

Who this role suits

• A candidate with a background in B2B customer support or technical support in the IT industry.
• Someone who thrives under pressure and can manage multiple tasks effectively.
• An individual who is detail-oriented and maintains a professional approach when dealing with B2B clients.
• A proactive learner who is open to adapting to new processes and improvements.

From the employer

• Provide timely and accurate responses to partner inquiries through internal communication channels.
• Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience.
• Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues.
• Adhere strictly to internal B2B support processes and workflows based on case type and internal directives.
• Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly.
• Escalate complicated or unresolved issues to person in charge as necessary.
• Handle partners information with the highest level of confidentiality and professionalism.
• Stay up-to-date with industry trends, news, and events.
• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.

• Bachelor’s degree in Business Administration or any related field.
• Proven experience in B2B customer or technical support in IT industry is an advantage.
• At least 1 year of working experience in customer service, B2B support or technical support role in the IT industry.
• Strong written and verbal communication skills in English and Russian languages (additional languages are a plus).
• Strong problem-solving skills and a proactive approach to issue resolution.
• Ability to work under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Team player mindset with the ability to collaborate effectively with cross-functional teams.
• Accountable, reliable and professional approach working with b2b clients/teams.
• Openness to continuous learning and adapting to new process improvements.

• Working hours: 1:00AM-9:00AM.