Account Manager for Casino Platform
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Role in brief
This Account Manager role at an iGaming solutions provider involves managing client relationships, coordinating operational tasks, and ensuring client satisfaction for casino platform clients. It suits candidates with iGaming experience and strong communication skills, particularly those fluent in Russian.
About the role
This role focuses on maintaining day-to-day communication with assigned platform clients for an iGaming solutions provider. The company offers a wide range of products including game aggregation, payment integration, and turnkey platform development, serving clients across Europe, Asia, and Latin America with innovative technologies like AI-powered analytics and crypto-friendly systems.
Key responsibilities include tracking client requests, coordinating with internal teams like Support, Product, and Payments, and ensuring timely updates. The Account Manager will assist clients with operational questions, participate in regular meetings, and escalate critical issues to support client retention and long-term relationships post-launch.
Success in this position means identifying opportunities for operational improvement and growth, maintaining clear visibility of client activities, and ensuring clients receive comprehensive support. The role requires an understanding of platform operations, casino/sportsbook workflows, and the ability to coordinate effectively across multiple internal teams.
Skills that matter here
- iGaming industry: Experience in the iGaming industry is essential for understanding client needs and platform operations.
- Account Management, Customer Success, Client Support or Operations: Prior experience in these client-facing or operational roles will be beneficial for managing client relationships and tasks.
- platform operations, casino/sportsbook workflows: Understanding these aspects is crucial for assisting clients with platform-related operational questions.
- Back Office systems / CRM / task tracking tools: Familiarity with these tools will help in managing client requests and tracking task statuses efficiently.
- payments, providers and platform integrations: A basic understanding of these areas will aid in supporting clients with their operational needs.
- Russian language: Fluency in Russian is a mandatory requirement for effective communication with a segment of the client base.
Who this role suits
- You have a background in iGaming, either from an operator or supplier side.
- You are adept at managing multiple client requests and coordinating with various internal departments.
- You are a clear communicator, capable of providing timely updates and escalating issues when necessary.
- You are detail-oriented and can maintain visibility over ongoing operational activities for clients.
From the employer
- Manage day-to-day communication with assigned platform clients
- Track and coordinate ongoing client requests, issues and follow-ups
- Work closely with Support, Product, Payments and Providers teams
- Monitor task statuses and ensure timely client updates
- Assist clients with platform-related operational questions
- Participate in regular syncs and operational meetings with clients
- Escalate critical issues when necessary
- Support client retention and long-term relationships
- Identify operational improvement and growth opportunities
- Maintain clear visibility of client-related operational activities after launch
- Experience in iGaming industry
- Experience in Account Management, Customer Success, Client Support or Operations roles is considered an advantage
- Understanding of platform operations, casino/sportsbook workflows and client communication processes
- Experience working with Back Office systems / CRM / task tracking tools is a plus
- Experience coordinating with multiple internal teams and handling operational client requests
- Basic understanding of payments, providers and platform integrations is considered an advantage
- English level: B2 or higher
- Russian language is required
- B2B Contract (40 hours per week)
- 4 weeks of paid vacation + sick days and family days
- Flexible morning start (7:30–10:00 AM)
- Professional development opportunities
- Opportunity to grow within a dynamic international software company
Questions about this role
What is the remote work policy for this role?
This is a fully remote position, allowing for flexible morning start times between 7:30 AM and 10:00 AM.
What level of experience is required?
Experience in the iGaming industry is required, with prior experience in Account Management, Customer Success, Client Support, or Operations roles considered an advantage.
Are there any specific language requirements?
Yes, an English level of B2 or higher is required, and Russian language proficiency is also mandatory.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.