Account Manager

About the role

In this role, you will oversee and grow a portfolio of strategic customer accounts in Eastern Canada. Your focus will be on driving revenue through consultative sales strategies and fostering long-term relationships with key stakeholders.

Success in this position requires a deep understanding of the gaming industry and the ability to navigate complex commercial challenges. You will collaborate with various internal teams to ensure customer satisfaction and represent IGT at industry events.

Skills that matter here

• Communication & Relationship Management: This role relies heavily on exceptional communication and interpersonal skills to build trust with customers and negotiate effectively.
• Problem Solving & Decision Making: You will need strong critical thinking abilities to address complex challenges and drive results across your account portfolio.

Who this role suits

• Experienced in managing strategic accounts within the gaming sector.
• Skilled in building collaborative relationships and influencing stakeholders.
• Proactive in identifying opportunities and driving revenue growth.
• Effective in navigating evolving customer needs and priorities.

From the employer

Key Responsibilities:

• Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
• Drive revenue growth through consultative sales strategies, account development, and customer retention initiatives.
• Develop and execute long-term account plans aligned with customer objectives and business goals.
• Build and maintain strong relationships with key customer stakeholders and decision-makers.
• Serve as a trusted advisor and subject matter expert on products, solutions, and commercial opportunities.
• Coordinate with internal teams across Sales, Operations, Finance, Product Management, and other functions to ensure successful customer outcomes.
• Negotiate commercial agreements and support contract discussions.
• Monitor industry trends, competitive activity, and market opportunities within the gaming sector.
• Represent the company professionally at customer meetings, industry events, and business engagements.

What You'll Bring:

Business Expertise

• Strong understanding of how sales, operations, finance, and product functions work together to achieve business objectives.
• Knowledge of commercial dynamics and competitive positioning within the gaming industry.
• Ability to leverage industry expertise to identify opportunities and create value for customers.

Problem Solving & Decision Making

• Proven ability to address complex commercial, contractual, and customer relationship challenges.
• Strong independent judgment and critical thinking skills.
• Experience coordinating cross-functional stakeholders to resolve issues and drive results.
• Comfortable navigating evolving customer needs and business priorities.

Impact

• Directly influences revenue growth, customer retention, and long-term business performance across an assigned account portfolio.
• Plays a key role in strengthening customer partnerships and expanding market opportunities.

Communication & Relationship Management

• Exceptional communication, presentation, and interpersonal skills.
• Strong negotiation and influencing abilities.
• Experience engaging with senior customer stakeholders and internal leadership teams.
• Ability to build credibility, trust, and long-term business relationships.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• 5-8 years of experience in the gaming industry.
• Proven track record of managing strategic customer accounts and achieving revenue growth objectives.
• Gaming licenses as required by applicable jurisdictions.

Keys to Success:

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership