VIP Retention Manager
Role in brief
An iGaming company seeks a remote VIP Retention Manager to enhance relationships with VIP players, reactivate inactive accounts, and boost lifetime value. Candidates with VIP management experience in online casinos, particularly in the Kyrgyzstan market, should apply.
About the role
This role focuses on maintaining and enhancing the VIP player database while developing strategies to retain and reactivate VIPs. You will analyze player behavior, including deposits and activity, to identify opportunities for personalized offers and bonuses.
As part of an international team, you will communicate with players through various channels and collaborate with departments like CRM, Payments, and Support. Success in this role involves achieving key performance indicators related to player retention and revenue growth.
Who this role suits
- A candidate with 1-2 years of experience in VIP retention or management within the iGaming sector.
- Someone familiar with analyzing player data and implementing retention strategies.
- An individual with strong communication skills, capable of engaging with players through multiple platforms.
- Experience in the Kyrgyzstan market is beneficial.
From the employer
- Maintain the VIP database and build long-term relationships with players
- Develop retention and reactivation mechanics
- Analyze player behavior, deposits, activity, GGR, and NGR
- Gather personal offers: cashback, free spins, bonuses, quests
- Communicate with players via Telegram, WhatsApp, chats, and phone
- Work with at-risk players to return inactive VIPs
- Interact with CRM, Payments, Fraud, and Support
- Achieve KPIs for retention, reactivation, and revenue
- 1-2 years of experience in VIP Retention / VIP Management in iGaming, specifically in online casinos
- Experience with VIP databases and retention mechanics
- Understanding of bonus policies and personal offers
- Experience with CRM
- Strong communication skills and ability to analyze data
- Experience with the Kyrgyzstan market is important
- Fully remote work
- Work in a licensed product
- International team
- Conditions discussed individually
Questions about this role
What is the remote policy?
This position is fully remote.
What level of experience is required?
Candidates should have 1-2 years of experience in VIP Retention or VIP Management in iGaming.
How can I apply for this position?
Interested candidates can apply through the company's website at https://igaming.company.
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