VIP Retention Manager

iGaming Company · website
Remote middle 16 days ago full-time
Apply now →
  • Manage and develop the VIP player base.
  • Build long-term relationships with VIP clients.
  • Communicate with players via Telegram, WhatsApp, online chats, and phone.
  • Reactivate inactive VIP players.
  • Prepare personalized bonus offers, quests, cashbacks, free spins, and other promotions.
  • Analyze player activity, deposits, and behavior.
  • Work on increasing Retention, LTV, NGR, and reducing Churn Rate.
  • Collaborate with CRM, Payments, Fraud, and Support teams.
  • Support VIP players during tournaments, promotions, and special campaigns.
  • Ensure a high level of service and promptly resolve any customer issues.
  • At least 1 year of experience as a VIP Retention Manager / VIP Account Manager / VIP Host in the iGaming sector.
  • Experience specifically with online casinos.
  • Proficiency in Uzbek sufficient for fluent communication with clients (both oral and written).
  • Understanding of VIP segmentation principles and player lifecycle.
  • Experience with bonus policies and personalized offers.
  • Ability to work with KPIs and analyze performance metrics.
  • High level of communication skills and customer orientation.
  • Competitive fixed salary.
  • Transparent bonus system.
  • Work on our own product.
  • Opportunity to influence the development of the VIP direction.
  • Quick decision-making without unnecessary bureaucracy.
  • Fully remote work format.
  • Strong team and opportunities for professional development.
Apply now →

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