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Role in brief
SOFTSWISS is seeking a Junior L1 Technical Support Specialist to deliver first-line technical assistance for their Casino Platform. This role is ideal for candidates with a technical background and proficiency in English and Russian.
About the role
As a Junior L1 Technical Support Specialist at SOFTSWISS, you will be responsible for providing first-line technical support for the Casino Platform. Your main tasks will include processing customer requests, managing operational issues, and collaborating with various teams to ensure efficient service delivery.
You will work with tools like Jira Service Desk, GitLab, and monitoring solutions such as Datadog and Grafana. Success in this role means effectively addressing customer inquiries, maintaining accurate documentation, and prioritizing tasks based on business needs.
Skills that matter here
- Jira Service Desk: You will use Jira Service Desk to process and analyze incoming support requests.
- GitLab: Basic updates to configuration files will be made via GitLab.
- HTML: A foundational knowledge of HTML will assist in your technical support tasks.
- CSS: Basic CSS knowledge will be beneficial for addressing platform-related issues.
- Datadog: Experience with Datadog will help in monitoring and logging operational performance.
- Grafana: You will utilize Grafana for visualizing operational data.
Who this role suits
- A recent graduate or someone with incomplete higher education in a technical field.
- Fluent in both English and Russian, facilitating communication in a diverse team.
- Comfortable working in a collaborative environment with cross-functional teams.
- Detail-oriented and capable of prioritizing tasks based on urgency and business impact.
From the employer
- Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
- Providing first-line operational support for project systems and configurations
- Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
- Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
- Maintain accurate ticket updates and documentation
- Prioritize tasks in accordance with requirements and business risk level
- Higher or incomplete higher education, preference for graduates of technical universities
- Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
- Basic knowledge of markup web languages (HTML, CSS)
- Working proficiency in the English language
- Working proficiency in the Russian language
- Nice to have: Familiarity with GitLab (or alternatives) CI/CD pipelines
- Familiarity with Application Programming Interfaces (APIs)
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What is the remote policy?
This position is fully remote.
What is the seniority level of this role?
This is a junior-level position.
How can I apply for this position?
Interested candidates can apply through the SOFTSWISS website.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.