L2 Support Engineer (Endpoint)

About the role

As an L2 Support Engineer (Endpoint) at SOFTSWISS, you will play a crucial role in managing and improving the company's Windows and macOS infrastructure within a distributed environment. Your responsibilities include maintaining endpoint management platforms and collaboration tools while ensuring operational excellence and security.

You will collaborate with various teams, including vendors and security personnel, to enhance infrastructure reliability. Successful candidates will be proactive problem solvers with a strong foundation in modern operating systems and endpoint management, driving initiatives that improve the overall IT environment.

Skills that matter here

• Windows: You will manage and support Windows infrastructure in distributed environments.
• macOS: Experience with macOS is essential for maintaining the company's endpoint management.
• Microsoft Active Directory: You will administer Microsoft Active Directory as part of identity and access management.
• Python: Scripting in Python will be used for automating routine administrative tasks.
• PowerShell: You will utilize PowerShell for automation and troubleshooting within the infrastructure.
• Zabbix: Experience with Zabbix will help in monitoring the health of the IT systems.

Who this role suits

• Candidates should have a background in IT support or systems administration, particularly in large organizations.
• A proactive attitude and strong troubleshooting skills are essential for success in this role.
• Comfort in collaborating with cross-functional teams and vendors will be crucial.
• Fluency in English and Russian is necessary to communicate effectively with global teams.

From the employer

• Administration and maintenance of Windows/macOS infrastructure in distributed environments
• Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms
• Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)
• Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows
• Management of software deployment, device compliance, identity and access management processes
• Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies
• Maintenance of technical documentation and knowledge base
• Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security

• At least 3 years of experience at companies with 100+ employees and distributed offices/partially or fully remote
• Expert knowledge of modern operating systems MS Windows Server and MS Active Directory
• Basic Linux experience
• Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc.
• Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)
• Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments
• Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)
• Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research
• Scripting languages (Python/PowerShell/Bash) - daily routine automation
• Strong troubleshooting and cross-team communication skills
• English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events