Head of Support
Remote
lead
3 months ago
full-time
- Full cycle management of the support department.
- Control of KPI compliance: first response time, problem resolution time, CSAT.
- Onboarding and training of new employees.
- Handle complex and conflict inquiries from players independently.
- Experience in igaming: 1-2 years.
- Experience working with LATAM: understanding of player mentality, expectations, and behavioral patterns.
- Knowledge of Spanish language from B1.
- Experience in leading a support team.
- Understanding of working with ticket systems and CRM.
- Fully remote work.
- Salary discussed individually with the candidate based on expectations.
- No bureaucracy or template approach. We seek those who can think and propose.
- Growth alongside the project.
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