Field Service Tech I

About the role

As a Field Service Technician at IGT, you will be responsible for the maintenance and servicing of gaming equipment at various retail locations. Your tasks will include troubleshooting, installing, and performing preventive maintenance on IGT and multi-vendor gaming machines to ensure they operate smoothly.

You will work closely with customers and internal teams, providing training and support on equipment operations. This position requires effective communication skills and the ability to manage technical projects while adhering to safety and company policies.

The estimated hourly pay for this role ranges from $22.00 to $25.00, based on an assessment at the time of posting.

Skills that matter here

• technical support: This role involves troubleshooting and repairing gaming equipment to ensure continuous operation.
• customer service: You will interact with customers, providing training and support on equipment.
• equipment maintenance: Regular maintenance and servicing of gaming machines are key responsibilities.
• communication skills: Effective communication is crucial for coordinating with dispatch and customers.

Who this role suits

• Candidates who thrive in this role are detail-oriented and proactive in problem-solving.
• They should be comfortable working independently and managing their time effectively.
• A background in technical support or customer service will help them succeed.
• They should possess a positive attitude and a willingness to follow safety guidelines.

From the employer

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responsibilities:

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber-optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Qualifications:

• Education Required: High School Diploma or equivalent required.
• Technical and customer service experience is preferred.
• Experience Required: Entry level.
• Skills Required:
• Must be computer literate.
• Ability, flexibility, and willingness to work varied shifts, overtime.
• Ability to follow policies, procedures, and safety guidelines.
• Strong interpersonal communication skills and customer service ability.
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success:

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $22.00– $25.00 hourly USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.