Field Service Technician (Casino/Gaming) - South Dakota

About the role

In this role, you will be responsible for troubleshooting, repairing, and maintaining gaming equipment and systems at various customer sites. You will install new equipment and conduct site surveys, ensuring that clients receive top-notch technical support and service.

As part of a global leader in gaming technology, you will join a team dedicated to delivering outstanding entertainment experiences. Your success will hinge on your technical expertise, problem-solving abilities, and commitment to customer satisfaction, all while traveling to various locations as needed.

The listed salary range reflects the starting compensation and may be adjusted based on the candidate's qualifications.

Skills that matter here

• troubleshooting: This role requires strong troubleshooting skills to identify and resolve technical issues with gaming equipment.
• customer service: Excellent customer service skills are essential for providing support and maintaining positive client relationships.
• Microsoft Office: Proficiency in Microsoft Office applications is necessary for documentation and reporting tasks.
• technical support: You will provide technical support as the primary contact for customers, addressing their needs effectively.

Who this role suits

• You have a background in technical field service or customer-facing roles.
• You are a problem solver who thrives in hands-on environments.
• You can communicate effectively with clients and collaborate with team members.
• You are flexible and willing to travel extensively for work.

From the employer

What You'll Do

• Troubleshoot, repair, and maintain gaming equipment, hardware, software, and system components.
• Perform preventative maintenance and identify root causes of technical issues.
• Install new equipment and conduct site surveys for customer locations.
• Serve as the primary technical contact for customers, providing outstanding service and support.
• Maintain accurate inventory records and complete required service documentation.
• Support teammates and assist with additional field service activities as needed.
• Travel to customer sites to perform installations, maintenance, and technical support.

What We're Looking For

• High school diploma or GED required; vocational or technical education preferred.
• 2+ years of technical field service or customer-facing technician experience.
• Strong troubleshooting and problem-solving skills involving hardware, software, and networking.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Valid driver's license with the ability to travel extensively between customer locations.
• Ability to obtain and maintain required gaming licenses.
• Comfortable lifting up to 50 pounds and moving gaming equipment using appropriate tools and equipment.
• Flexible to work overtime, evenings, weekends, holidays, and participate in on-call support as business needs require.

What We Offer

• Starting compensation range is $49,320 - $67,815 USD, with flexibility to adjust higher or lower based on qualifications.
• Discretionary bonus opportunities.
• Comprehensive health, dental, and vision coverage.
• Paid time off and wellness programs.
• Tuition reimbursement.
• 401(k) with company contributions.
• Additional benefits including disability coverage and identity protection.