Customer Service Agent - Romanian Speaker
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Role in brief
Kindred Group seeks a Customer Service Agent fluent in Romanian and English to support customers globally. This role focuses on enhancing the gambling experience through effective communication and problem-solving.
About the role
As a Customer Service Agent at Kindred Group, you will join a team of over 200 agents dedicated to providing support for nine brands worldwide. Your main responsibility will involve assisting customers in both Romanian and English across various communication channels, ensuring their inquiries are resolved efficiently.
In this role, you will collaborate with other departments such as Player Safety, Payments, and CRM to create a positive gambling environment. You will also contribute to team projects and share insights from customer interactions to help improve overall service quality.
Skills that matter here
- Fluency in Romanian and English: This role requires strong communication skills to assist customers effectively.
- Problem-solving: You will engage in complex problem-solving to address customer inquiries.
- Multi-tasking: The ability to manage multiple customer interactions in a fast-paced setting is essential.
Who this role suits
- A reliable team player who thrives in collaborative environments.
- Someone who enjoys engaging with diverse customers and providing exceptional service.
- An individual comfortable with technology and eager to learn about online gambling platforms.
From the employer
- Deliver Romanian and English language customer support across LiveChat, email
- Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
- Guide players through the website &/or Mobile App platform assisting them in using our services and products
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
- Fluency in Romanian and English, both spoken and written is essential
- Responsible, and reliable team player
- Experience of complex problem solving
- Ability to multi-task in a fast-paced environment
- Good understanding of basic internet and technical concepts
- €500 per year Well-being allowance
- 24 days holiday (+ public holidays)
- Subsidised meals
- Flexible Hybrid working (Office/home)
- 6 weeks fully remote working
- Anniversary awards
- Private Health Insurance
- Dedicated Career Development Plan
- Friendly Atmosphere in a fantastic office
Questions about this role
Is this position remote?
The role offers flexible hybrid working, including six weeks of fully remote work.
What languages do I need to speak?
Fluency in both Romanian and English is essential for this position.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.