Customer Service Agent (English Required)
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Role in brief
Betsson Group seeks a Customer Service Agent to enhance customer support and experience. Ideal candidates are problem solvers with strong communication skills who thrive in dynamic environments.
About the role
As a Customer Service Agent at Betsson Group, you will be part of an award-winning team dedicated to providing exceptional support to customers via email and chat. Your role will focus on ensuring customer satisfaction and adhering to company policies related to player safety and responsible gaming.
This position offers a blend of on-site and remote work, allowing flexibility while contributing to a fast-paced environment. Success in this role requires effective multitasking and collaboration with your team to meet key performance indicators and deliver the best customer experience possible.
Skills that matter here
- customer service: This role requires a background in customer service, whether face-to-face or online.
- communication skills: Excellent communication skills are essential for interacting with customers effectively.
- multitasking: The ability to multitask is important in managing various customer inquiries.
- time management: Effective time management is crucial to handle the fast-paced nature of the job.
Who this role suits
- Candidates who enjoy a fast-paced work environment will thrive here.
- Individuals with a proactive and go-getter attitude will find this role rewarding.
- People who can adapt to changes and challenges will succeed in this dynamic team.
- Strong communicators who prioritize customer satisfaction will excel in this position.
From the employer
- Help customers via e-mail, chat
- Work together with your team to reach the best customer satisfaction (including other KPI’s)
- Follow company policies and practices regarding player safety, protection, and responsible gaming
- Background in customer service, this can be face to face, online or via phone calls
- Great communication skills and service mindset
- Multitasking and time management
- On site and some remote days
- Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN!
- We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Questions about this role
Is this position remote?
The role offers a hybrid work model with both on-site and remote days.
What qualifications are needed for this role?
A background in customer service and strong communication skills are required.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.