Account Manager (English Language)

About the role

In this role, you will serve as the primary contact for assigned iGaming partners, focusing on relationship building and ensuring their needs are met. Your responsibilities include engaging with partners through calls and meetings, providing updates on products, and facilitating the integration of new tools and services.

Success in this position involves closely monitoring key operational metrics and ensuring compliance with regulations. You will collaborate with various internal teams, including Sales and Finance, to address partner inquiries and maintain accurate operational data. Strong communication and organizational skills are essential for managing partner relationships effectively.

Skills that matter here

• CRM systems: You will use CRM systems to manage partner interactions and maintain updated contact information.
• project management tools: Project management tools will help coordinate the rollout of features and manage partner-related projects.
• Microsoft Office: Proficiency in Microsoft Office is necessary for preparing reports and documentation.

Who this role suits

• A background in account management or client relations, preferably within the iGaming industry.
• Detail-oriented and organized, with a strong ability to analyze data and prepare performance reports.
• Confident communicator who can negotiate effectively and solve problems proactively.
• Adaptable team player who can also work independently and is open to international travel.

From the employer

• Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
• Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
• Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
• Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
• Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
• Coordinate closely with product and project management teams to ensure smooth rollout of features.
• Submit and track addendum creation requests related to partner agreements or product use.
• Manage changes and updates on partner websites, including content accuracy and presentation.
• Oversee the content review process and ensure alignment with company standards and local regulations.
• Review and approve new websites submitted by the Project Management department before launch.
• Monitor key operational metrics for each partner including limits, turnover, and profit performance.
• Track and analyze partner site data to proactively identify opportunities or issues.
• Ensure partners have all the necessary accesses and credentials for smooth operations.
• Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions.
• Assist in resolving financial-related queries or issues.
• Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
• Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements.
• Process site closures and terminations in accordance with policy.
• Maintain confidentiality regarding partner data, internal sheets, and salary-related information.
• Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
• Fulfill internal documentation requirements accurately and within deadlines.
• Support management with urgent requests, including occasional off-hours responsibilities.
• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.

• Knowledge of the iGaming and gambling industry is an advantage.
• Understanding of account management practices and client relationship development.
• Proficient in CRM systems, project management tools and Microsoft Office tools.
• Strong understanding of online gaming platforms and client lifecycle.
• Ability to analyze data and prepare performance reports.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Detail-oriented, confident and organized.
• Ability to work independently and as part of a team.
• Open to travel internationally if needed.
• Knowledge of Armenian and English languages are required, and knowledge of any other language is an advantage.