VP Commercial Operations

About the role

This position leads the commercial operations for an international iGaming group that develops B2B technological products and solutions for operators. The core responsibility is to coordinate and enhance the efficiency of the Sales, Account Management, and Partnerships departments, ensuring commercial plans are executed and KPIs are met. The role involves developing reporting, forecasting, and control systems to monitor performance and identify areas for improvement across all commercial functions.

A key aspect of this role is analyzing the effectiveness of sales processes, client support, and partnership programs. The VP will initiate improvements, ensure seamless interaction between commercial departments and other company functions, and identify opportunities to boost team productivity and scale existing operations. This includes monitoring cross-functional initiatives that impact business growth and client service quality.

Success in this role means implementing best management practices, optimizing operational efficiency, and mitigating commercial risks. The VP will also be responsible for supporting the professional development of department heads and fostering a culture of accountability. The company emphasizes high autonomy, direct influence on commercial results, and close interaction with business owners within a results-oriented team.

Skills that matter here

• Commercial Operations: This role requires leadership experience in Commercial Operations or similar areas, focusing on scaling and enhancing commercial direction.
• iGaming industry: Mandatory experience in the iGaming sector is required, demonstrating familiarity with its unique commercial landscape.
• SaaS products or platform solutions: Experience with SaaS products or platform solutions is necessary, given the company's focus on B2B technological products.
• B2B sales processes: Understanding B2B sales processes, client relationship management, and partnership programs is crucial for optimizing commercial functions.
• KPI management, analytics, forecasting, and management reporting: Confident skills in these areas are essential for developing and enhancing commercial reporting and control systems.
• managing multiple commercial functions simultaneously: The role involves coordinating the work of Sales, Account Management, and Partnerships, requiring experience in overseeing diverse commercial teams.

Who this role suits

• You have a proven track record leading commercial operations within the iGaming B2B supplier space.
• You are adept at optimizing business processes and driving efficiency across various commercial departments.
• You thrive in an international environment, managing distributed teams and making data-driven decisions.
• You are a strategic leader who can develop department heads and instill a culture of accountability.

From the employer

Responsibilities

• Coordinate the work of heads of Sales, Account Management, and Partnerships.
• Control the execution of commercial plans and achievement of key performance indicators.
• Develop and enhance the commercial reporting, forecasting, and results control system.
• Analyze the effectiveness of sales processes, client support, and partnership programs, initiating improvements.
• Ensure effective interaction between commercial departments and other company functions.
• Identify opportunities to enhance team productivity and scale existing processes.
• Monitor the implementation of cross-functional initiatives affecting business growth and client service quality.
• Support the implementation of best management practices, planning, and operational efficiency.
• Identify and minimize operational risks within the commercial block.
• Support the development of department heads and foster a culture of accountability for results.

Requirements

• At least 5 years of experience in leadership positions in Commercial Operations, Business Operations, Revenue Operations, Sales Operations, or similar areas.
• Mandatory experience in the iGaming industry.
• Experience with SaaS products or platform solutions.
• Experience managing multiple commercial functions simultaneously.
• Practical experience in building and optimizing business processes in commercial departments.
• Understanding of B2B sales processes, client relationship management, and partnership programs.
• Experience working with international markets and distributed teams.
• Strong leadership qualities and experience managing department heads.
• Confident skills in KPI management, analytics, forecasting, and management reporting.
• Strategic thinking and ability to make data-driven decisions.
• English language at least at B2 level.

Benefits

• Competitive compensation and bonus system.
• Opportunity to directly influence commercial results and business development.
• Work in an international company with ambitious growth plans.
• High level of autonomy and involvement in management decision-making.
• Close interaction with business owners.
• Opportunities for professional and career growth within the international business.
• A team of professionals focused on results, development, and long-term success of the company.