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Role in brief
Mr Bit, an iGaming operator, is hiring a Head of Risk and Fraud. This role involves defining global strategy for fraud, risk, and responsible gambling, managing the department, and ensuring compliance across multiple jurisdictions. It suits a senior professional with a strong background in iGaming risk and fraud, who can lead a team and balance business growth with customer protection.
About the role
This Head of Risk and Fraud position at Mr Bit involves comprehensive oversight of the company's global strategy for risk management, fraud prevention, and responsible gambling. The role demands creating and implementing operational policies, establishing KPIs to measure process performance, and evaluating fraud risks associated with new products, territories, or payment methods. A key aspect is maintaining detailed records of suspicious activity, analyzing trends, and recommending mitigation strategies to minimize financial losses for the operator.
The successful candidate will lead and mentor the Risk and Fraud department, ensuring smooth operations and adherence to best practices. This includes providing quality assurance feedback, managing team KPIs like document processing times, and acting as a central point for fraud-related escalations. The role also requires hands-on configuration of anti-fraud systems and tools, along with the responsibility for selecting and managing third-party anti-fraud and regulatory providers.
Collaboration is crucial, as this role works closely with Customer Service and Sales to enhance operational efficiency and customer satisfaction. The Head of Risk and Fraud is accountable for ensuring compliance with all licensing and legal requirements, regularly updating operational procedures, and managing the department's budget. A deep understanding of balancing risk management with business growth in a customer-centric iGaming environment is essential for success.
Who this role suits
- You have a proven track record of leading risk and fraud teams within the iGaming sector.
- You are adept at balancing player protection and responsible gambling with business objectives.
- You possess strong analytical skills and can translate data into actionable fraud prevention strategies.
- You are comfortable operating in a multi-jurisdictional environment, understanding diverse regulatory requirements.
From the employer
- Create and implement global strategy for Risk, Fraud and Responsible Gambling functions;
- Oversee the Risk and Fraud department, ensuring the smooth and efficient operations;
- Oversee the Responsible Gambling function, to make sure company applies sufficient duty of care measures to the customers;
- Create and implement (when needed) KPIs to measure performance of processes;
- Evaluate fraud risks associated with new product launches, new territory launches and changes to existing products or funding methods;
- Keep detailed records of suspicious activity, analyse trends, industry security threats and provide recommendations to mitigate losses;
- Provide feedback through quality assurance and full responsibility for team and agent KPIs, including document processing times;
- Point of reference for any fraud related queries or escalations made by the team or by other departments;
- Create and maintain effective fraud rules in payments engine;
- Accountable for risk management practices, policies and procedures, including the results of those practices;
- Design and implement operational policies that align with overall business strategy;
- Collaborate with the Customer Service and Sales teams to leverage capabilities to achieve operation efficiency and customer satisfaction;
- Proactive and continuous improvement of service to optimize the customer service through processes;
- Ensure compliance with licensing and legal requirements and regularly maintain / update operational procedures;
- Submit operational budget and expenses to the Finance department;
- Analyzing and choosing anti-fraud and regulatory third party providers;
- Mentoring and guiding the team on best practice, ensuring they each develop;
- Supporting the team with day-to-day tasks when required, hands on when needed;
- Configuring systems and tools related to the teams work including anti-fraud system.
- 4+ years of experience in a senior Risk & Fraud role within the iGaming industry;
- Strong ability to balance risk management with business growth in a customer-centric environment;
- Deep knowledge of fraud prevention and risk management practices across multiple jurisdictions;
- Analytical and detail-oriented mindset with excellent problem-solving skills;
- Proven ability to motivate, lead, and manage a team;
- Strong communication and negotiation skills;
- Proficiency in both verbal and written English and Russian languages.
- A chance to work in a highly professional and dynamic team.
- Attractive remuneration package and opportunities for professional development.
- Work schedule: Full-time.
Questions about this role
What is the remote work policy for this position?
This is a fully remote position, allowing candidates to work from any location.
What level of experience is required for this role?
Candidates should have at least 4 years of experience in a senior Risk & Fraud role specifically within the iGaming industry.
Are there any specific language requirements?
Yes, proficiency in both verbal and written English and Russian languages is required for this role.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.