VIP Manager (Tier-1 Markets)

About the role

In this role, you will be responsible for supporting and retaining key VIP clients, implementing personalized offers, and managing bonus campaigns. Your analytical skills will be essential as you track metrics like GGR, NGR, and LTV to enhance player retention.

You will work fully remotely with a flexible schedule, contributing to a dynamic team environment. This position offers the autonomy to implement your ideas while receiving support from your colleagues, fostering a culture of initiative and growth.

The salary for this role ranges from $1500 to $1800 per month, with performance bonuses available after the probation period.

Skills that matter here

• Client Relationship Management: This role requires strong skills in managing relationships with high-value clients to enhance retention.
• Analytics: You will analyze key metrics to identify churn reasons and develop strategies to improve retention.
• Sales: Sales skills are important for negotiating and creating personalized offers for VIP players.

Who this role suits

• You have a background in managing VIP clients in the gaming or betting industry.
• You thrive in a dynamic work environment and are proactive in your approach.
• You possess strong analytical skills and can effectively interpret data to drive decisions.

From the employer

• Support and retain key clients with high gaming turnover;
• Reactivate VIP players with personalized offers;
• Manage bonus campaigns and special promotions;
• Analyze key metrics: GGR, NGR, retention, LTV;
• Identify reasons for churn and develop strategies to reduce turnover;
• Deep knowledge of player psychology and market trends;
• Conduct negotiations and resolve conflicts.

• Fluent in English (B2 level and above);
• At least 2 years of experience in a similar position at a large company;
• Proven experience in Tier-1 markets for at least 1 year (in the last positions);
• Strong skills in sales, analytics, and client relationship management;
• Adaptability, proactivity, and entrepreneurial approach.

• Remote work: fully remote position under a service contract;
• Schedule: Monday to Friday, from 9:00 AM to 6:00 PM (GMT+3), with flexibility and trust, no micromanagement;
• Work atmosphere: dynamic, supportive of initiatives, and real opportunities for career growth;
• Freedom: autonomy in implementing ideas with full team support;
• Payment: fixed part discussed individually; bonuses based on performance are awarded after successful completion of the probation period.