VIP Manager
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Role in brief
This role is for a VIP Manager at an established iGaming company, focusing on building relationships and reactivating high-value players to increase deposits and lifetime value. It suits a proactive, results-oriented professional with iGaming VIP management experience.
About the role
As a VIP Manager, you will be responsible for cultivating strong, trust-based relationships with high-value players. This involves personalized communication through various channels, including calls, emails, and live chat, to ensure their needs are met quickly and effectively. A key part of the role is reactivating inactive VIP clients to re-engage them with the platform.
The core objective of this position is to enhance the overall VIP player experience, which directly contributes to growing player deposits and increasing their lifetime value. Success in this role means demonstrating a proactive and self-driven approach to managing player relationships and achieving measurable results in player engagement and retention within a dynamic iGaming environment.
Skills that matter here
- VIP Manager: This role requires proven experience in managing high-value player accounts within the iGaming sector.
- Ukrainian/Russian: Fluency in these languages is essential for effective communication with a specific segment of VIP players.
- English C1: A high level of English proficiency is required for internal communication and potentially with other international players.
- Proactive: The ability to anticipate player needs and take initiative in engagement strategies is crucial for this position.
- Results-oriented: This role demands a focus on achieving specific outcomes, such as increased deposits and player lifetime value.
Who this role suits
- You have a background in iGaming, specifically managing VIP player relationships.
- You are comfortable taking initiative and working independently to achieve targets.
- You thrive in environments where you can directly impact player engagement and revenue.
- You are fluent in Ukrainian/Russian and English, enabling effective communication with a diverse player base.
From the employer
What you'll be doing:
- Build and maintain trust-based relationships with VIP players
- Reactivate "sleeping" VIP clients
- Grow player deposits and LTV
- Manage personalized communication (calls, email, messengers, live chat)
- Handle VIP player requests quickly and effectively
What matters to us:
- 2+ years of experience as a VIP Manager in iGaming (Tier-1 experience is a plus)
- Fluent Ukrainian/Russian, English from C1
- Proactive, self-driven, results-oriented
What we offer:
- Fully remote
- Paid vacation and sick leave + a day off on your birthday
- Real growth and development opportunities
- Fast decision-making, minimal bureaucracy
- No micromanagement — we trust you with your work
- Dynamic environment, big goals, and room to grow
Questions about this role
What is the required seniority for this role?
This is a middle-seniority position.
Is this a remote position?
Yes, this role is fully remote.
What language skills are required?
Candidates must be fluent in Ukrainian/Russian and have English proficiency at C1 level or higher.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.
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