VIP & Loyalty Sales Manager (LatAm)
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Role in brief
Pampas Casino seeks a remote VIP & Loyalty Sales Manager for Latin America. This role focuses on retaining high-value players and growing their lifetime value through relationship building. Candidates with iGaming sales and VIP management experience in LatAm, fluent in Spanish, should apply.
About the role
This role involves managing relationships with high-value players in the Latin American market for Pampas Casino. The focus is on retention and growing player lifetime value, utilizing sales and account management skills. Success in this role means building trust with VIPs, understanding their needs, and effectively using CRM tools to manage player interactions and data.
The manager will be responsible for understanding key performance indicators such as player lifetime value, churn rates, and deposit patterns. This data-driven approach helps in identifying opportunities for player engagement and implementing strategies to maintain a loyal VIP base. The ability to foster strong relationships, rather than employing high-pressure sales tactics, is central to this position.
Candidates should have a background in iGaming, specifically in areas like sales, VIP support, or account management. Experience with high-value players is beneficial, as is a personal network within the iGaming industry. The role requires a deep understanding of the Latin American market, including specific countries like Mexico, Argentina, Chile, Colombia, and Peru, along with fluency in local Spanish nuances.
Skills that matter here
- iGaming / betting / gambling: This role requires a foundational understanding of the online gaming industry to effectively manage VIP players and speak their language.
- sales: The manager will apply sales principles to retain and grow the value of high-net-worth players, focusing on building long-term relationships.
- VIP support: Providing dedicated support to high-value players is a core function, ensuring their satisfaction and continued engagement with the platform.
- retention: A primary objective is to keep VIP players active and engaged, preventing churn and maximizing their lifetime value.
- CRM and client databases: The role involves using CRM systems to track player interactions, manage communications, and analyze data for strategic decision-making.
- Fluent Spanish (LatAm slang): Effective communication with Latin American VIPs requires fluency in Spanish, including regional slang, to build rapport and trust.
Who this role suits
- A relationship builder who thrives on trust-based interactions rather than aggressive sales.
- Someone with a data-driven mindset, capable of interpreting metrics like LTV and churn to inform strategy.
- An individual with a strong understanding of the Latin American iGaming landscape and cultural nuances.
- A self-starter who can manage a portfolio of high-value clients remotely and independently.
From the employer
- Experience in iGaming / betting / gambling
- Experience in sales, VIP support, retention, or account management
- Residing in Latin America
- Ability to sell through trust rather than pressure
- Understanding of key metrics (LTV, churn, deposits, etc.)
- Experience with CRM and client databases
- Experience with VIP / high-value players is a plus
- Own contact base in iGaming is a plus
- Experience in LatAm markets (MX, AR, CL, CO, PE)
- English for internal communication
- Fluent Spanish (LatAm slang)
Questions about this role
What is the remote work policy for this position?
This is a fully remote position, but candidates must reside in Latin America.
What level of experience is required?
The role requires experience in iGaming, sales, VIP support, retention, or account management, with a preference for those experienced with high-value players.
What languages are required for this role?
English is required for internal communication, and fluent Spanish, including LatAm slang, is necessary for client interaction.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.