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Role in brief
SOFTSWISS seeks a Junior Setup Manager for their Game Aggregator team to assist with client integrations and manage setup requests. Ideal candidates should have experience in iGaming or technical support and be proficient in English and Russian.
About the role
In this role, you will support client integrations with game providers and manage setup requests as part of the Game Aggregator team at SOFTSWISS. You will coordinate communication between clients and internal teams, ensuring smooth onboarding and operational stability for a leading casino games API platform.
The Game Aggregator connects operator platforms to various remote game servers through a single integration. You will collaborate with engineers, DevOps specialists, and account managers to solve technical challenges and maintain accurate project records, contributing to the reliability and scalability of the platform.
Skills that matter here
- Jira: You will use Jira to manage tasks and updates related to client setups.
- Confluence: Confluence will be used for maintaining operational documentation and project records.
- Gmail: Gmail will facilitate communication between clients and internal teams.
- GitLab: GitLab will be utilized for managing technical onboarding activities.
Who this role suits
- A candidate with a background in iGaming or technical support.
- Someone who is detail-oriented and enjoys solving complex technical challenges.
- An individual who can effectively communicate in both English and Russian.
- A team player who thrives in collaborative environments and supports operational stability.
From the employer
- Connect clients to the aggregator platform and coordinate integrations with game providers
- Provide full support for client setup requests and technical onboarding activities
- Work with technical and operational documentation to maintain accurate project records
- Manage tasks, updates, and communication using Jira, Confluence, Gmail, and GitLab
- Collaborate with technical and business teams to resolve client issues and setup-related requests
- Monitor setup progress and ensure timely completion of integration activities
- English proficiency at B1 level or higher
- Russian language skills at B1 level or higher
- Experience in iGaming, technical support, or a similar operational role
- Experience working with Jira, Confluence, Gmail, and GitLab
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What is the remote policy?
This position is fully remote.
What level of experience is required?
This is a junior role, suitable for candidates with relevant experience in iGaming or technical support.
How do I apply for this position?
You can apply through the SOFTSWISS website.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.