Sales Retention Manager

About the role

This Sales Retention Manager role at PayPort focuses on B2B sales within high-risk sectors such as iGaming, Forex, and cryptocurrencies. The position involves active sales, but without cold calling, concentrating on managing the entire client lifecycle from initial contract to technical launch and subsequent account development. A core aspect is ensuring successful project execution and fostering long-term client relationships.

The role demands a deep understanding of payment flows and the unique challenges faced by companies in iGaming and Forex. It requires close collaboration with technical teams to facilitate seamless integration and resolve any issues that arise during client launches. Success in this position is defined by effective client onboarding, sustained account growth, and the ability to navigate complex payment industry specifics.

Candidates should have over two years of B2B sales experience, specifically in payments within high-risk areas or with complex SaaS/IT products. Fluency in both English and Russian is essential for client interaction and negotiation. The position is remote, with a standard 5/2 work schedule, and includes occasional business trips to the UAE.

Skills that matter here

• B2B sales: This role involves active B2B sales in high-risk markets like iGaming, Forex, and cryptocurrencies, focusing on client acquisition and retention without cold calling.
• client journey management: The manager oversees the full client journey, from contract signing through technical launch, ensuring project success.
• payment flows: A deep understanding of payment flows and industry-specific challenges in iGaming and Forex is crucial for this role.
• client relationships: Building and maintaining long-term client relationships is key for account growth post-launch.
• technical collaboration: Working closely with technical teams is required to ensure seamless integration and resolve issues during client launches.
• English and Russian: Fluency in both English and Russian is necessary for negotiating and interacting with clients effectively.

Who this role suits

• A professional with a background in B2B payments, particularly in high-risk sectors like iGaming or Forex, who understands the nuances of these markets.
• Someone who excels at managing complex client projects from start to finish, ensuring smooth technical integration and long-term partnership.
• An individual who can communicate and negotiate effectively in both English and Russian, fostering strong client relationships.
• A self-starter comfortable with remote work and occasional international travel.

From the employer

• Conduct active sales without cold calling in the B2B segment, focusing on high-risk markets such as Forex, iGaming, and cryptocurrencies, with at least 3 years of experience.
• Manage the full client journey from contract signing to technical launch, ensuring successful project execution.
• Have a deep understanding of payment flows and specific challenges faced by companies in Forex and iGaming.
• Build and maintain long-term client relationships, facilitating account growth post-launch.
• Work closely with technical teams to ensure seamless integration and resolve issues during launch.
• Negotiate and interact with clients in English and Russian, ensuring a high level of service and support.

• Candidate location not in Russia.
• Experience: over 2 years in B2B sales in payments (focusing on high-risk areas: Forex, iGaming, cryptocurrencies) or complex SaaS/IT products.
• Expertise in onboarding: Proven experience managing the client journey from contract signing to technical launch (Sales project management).
• Industry knowledge: Deep understanding of payment flows and specific issues in Forex and iGaming markets.
• Partnership management: Ability to build long-term relationships and increase account volume post-launch.
• Technical collaboration: Experience working with technical teams to ensure seamless integration and troubleshoot issues during launch.
• Languages: Fluent in English and Russian.

• Remote work format.
• Schedule 5/2.
• Salary payments twice a month.
• Business trips to the UAE.