IT Analyst

About the role

In this role, you will be responsible for overseeing the IT infrastructure and ensuring high-quality service delivery. Your tasks will include monitoring streaming equipment, managing incoming IT support requests, and collaborating with various teams to test new applications.

You will also handle troubleshooting, workstation management, and inventory coordination while enhancing IT infrastructure to meet business needs. Success in this position requires strong technical expertise and the ability to work collaboratively in a fast-paced environment.

Skills that matter here

• Windows: You will support and troubleshoot Windows systems as part of your technical responsibilities.
• Linux: Experience with Linux systems is essential for managing the IT environment.
• Active Directory: You will manage user access and configurations using Active Directory.
• Wi-Fi: Proven experience with Wi-Fi networks is necessary to ensure seamless connectivity.
• network management: You will oversee network management to maintain operational efficiency.

Who this role suits

• A candidate with at least 3 years of experience in IT support roles.
• Someone who thrives in a collaborative and team-oriented environment.
• An individual with strong problem-solving abilities and a proactive approach to troubleshooting.
• A flexible worker who can adapt to various shifts in a 24/7 operational setting.

From the employer

Responsibilities:

• Monitoring & Support: Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high-quality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches).
• Application Testing & Team Collaboration: Collaborate with the development team to test new applications before deployment and work with audio-visual, security, and IT teams to ensure proper network functionality across the company.
• Encoder & Media Server Management: Ensure operational encoders and media servers for smooth broadcasting at live studio tables, resolving any issues promptly.
• Troubleshooting & Problem Resolution: Partner with the Head of Operations, Shift Managers and other team members to resolve technical issues quickly, troubleshooting and replacing equipment as needed.
• Workstation & Incident Management: Maintain workstation configurations, user access, and update internal procedures. Address IT incidents swiftly, ensuring resolution within SLA guidelines to prevent service breaches.
• Inventory & Supplier Coordination: Manage IT inventory by updating records, assigning equipment, conducting audits, and working with external suppliers to resolve IT-related issues with minimal disruption.
• Infrastructure & Security: Enhance and improve IT infrastructure to meet business needs, provide ongoing hardware/software maintenance, and safeguard company information to ensure confidentiality and data security.

Candidate Requirements:

• Experience: At least 3 years of experience supporting hardware and software for user devices in a technical environment.
• Technical Knowledge: Strong proficiency in supporting and troubleshooting Windows and/or Linux systems, with solid experience in Active Directory management.
• Hardware & Software Expertise: Extensive experience with hardware/software installations, configurations, and issue resolution.
• Wi-Fi & Networking: Proven experience with Wi-Fi networks and network management, ensuring seamless connectivity across devices.
• Collaborative Mindset: Comfortable working in a team-oriented environment, with the ability to collaborate effectively across departments.
• Problem-Solving: Excellent troubleshooting and analytical skills, with a proactive approach to identifying and resolving IT issues.
• Shift Flexibility: Willingness to work across various shifts in a 24/7 work environment.
• Fluent English skills, both verbal and written.

What We Offer:

• Affirmative Position for People with Disabilities (PwD).
• Opportunities for career growth and development.
• A dynamic and supportive work environment.