Head of Sales & Customer Success

Strategy and Market

• Participate in developing go-to-market strategy, defining ICP and priority segments.
• Analyze the market and competitors, prepare regular reports.
• Develop partnerships and affiliate channels.

Sales

• Personally close B2B deals with casinos and iGaming operators: from cold outreach to C-level negotiations.
• Conduct demos and product presentations.
• Work with leads from conferences and personal network.

Customer Success & Account Development

• Manage and develop clients post-contract, building long-term relationships.
• Train clients on the product, helping them unlock its full potential.
• Work on increasing purchases and collaboration volume with current clients.
• Maintain client reporting: product usage status, churn risks, growth points.

Team Building

• Evaluate and develop the already hired team (sales manager, account manager).
• Hire and onboard new employees as the department grows.
• Develop scripts, KPIs, and motivation systems.

• 5+ years in B2B sales, experience closing deals at the C-level.
• Experience in sales or customer success/account management in iGaming or related complex B2B industry.
• Experience in building processes: KPIs, pipeline, reporting.
• Confident business communication skills, presentability.
• Fluent in Russian, Upper-Intermediate (B2) or higher in English.
• Willingness to travel internationally regularly.