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Role in brief
iGaming is seeking a Head of Affiliate Support to manage relationships with affiliate partners and ensure high service quality. Candidates with experience in the iGaming sector and strong multitasking abilities should apply.
About the role
In this role, you will oversee the support provided to affiliate partners, ensuring their inquiries are handled efficiently and that service quality meets the company's standards. You will be responsible for managing incoming requests through CRM and ticket systems, monitoring SLA compliance, and coordinating with internal teams for complex cases.
As the Head of Affiliate Support, you will also conduct onboarding for new partners, helping them through the launch phase. Success in this position involves maintaining high service standards and continuously identifying areas for improvement within the affiliate support process.
Who this role suits
- Candidates should have a strong background in affiliate support or management within the iGaming industry.
- The ideal person thrives in a multitasking environment and pays close attention to detail.
- A high level of responsibility and professionalism is crucial for this role.
From the employer
Responsibilities
- Support affiliate partners
- Process and coordinate incoming requests via CRM and ticket systems
- Monitor SLA compliance and timely resolution of inquiries
- Escalate complex cases and coordinate their resolution with internal teams
- Conduct onboarding for new partners and support during the launch phase
- Monitor service quality and identify areas for improvement
Requirements
- Experience in a similar position
- Experience in the iGaming industry
- Ability to work effectively in a multitasking environment
- High level of responsibility and attention to detail
- Upper-Intermediate English level
Conditions
- Remote work format
- Competitive salary
- Full-time: Monday–Friday, from 10:00 to 19:00
- Timely payments twice a month
- Work in a team of professionals and participate in the development of a key business area
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What are the working hours?
The working hours are Monday to Friday, from 10:00 to 19:00.
✓ Apply here in a minute. Your application and answers go straight to the hiring person, so you never land in a spam pile.