Billing Specialist

About the role

This Billing Specialist role at Inktech focuses on the operational aspects of payment processing within a Fintech and iGaming context. Key responsibilities include the manual processing of player withdrawal requests, analyzing deposit patterns, and investigating transactions that appear suspicious or abnormal. The specialist will also be involved in identifying and documenting fraud patterns, ensuring the integrity of financial operations.

The position requires a deep dive into user behavior analysis and the verification of payment details to prevent errors and mitigate risks. It also includes managing refunds and correcting erroneous credits, as well as monitoring the technical status of various Payment Service Providers (PSPs). Interaction with first-line support teams on transaction-related issues is a regular part of the job, ensuring smooth communication and resolution.

Success in this role means maintaining meticulous transaction logs, documenting all decisions made, and contributing to the overall accuracy and security of financial flows. The specialist will need to apply analytical thinking to data, make decisive judgments on individual cases, and take ownership of those decisions, all while operating in a high-pressure environment that may include shift work.

The salary for this role ranges from $63,250 to $109,250 annually, with additional performance bonuses and regular salary revisions.

Skills that matter here

• Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat: The role requires a foundational knowledge of how various payment methods function within iGaming and Fintech to process transactions accurately.
• Experience in payments, billing, anti-fraud, fintech, or operational support: Direct experience in these areas is crucial for managing transaction processing, identifying fraud, and supporting financial operations.
• Analytical thinking and data skills: These skills are used to analyze user behavior, detect fraud patterns, and investigate suspicious transactions.
• Ability to make decisions on each case and take responsibility for them: The specialist must independently evaluate transaction cases and make informed decisions regarding their processing and resolution.
• Ability to work under high pressure: The role involves managing a high volume of transactions and critical financial operations, often requiring quick and accurate decisions.
• Ability to work shifts, including night shifts: The nature of global iGaming and Fintech operations necessitates coverage across different time zones, requiring flexibility in working hours.

Who this role suits

• A person who thrives on detailed financial analysis and can identify anomalies in large datasets.
• Someone with a strong sense of responsibility, capable of making independent decisions under pressure and owning the outcomes.
• An individual who is comfortable with shift work, including nights, to support a 24/7 operational environment.
• A professional with prior experience in high-risk payment environments, such as iGaming or cryptocurrency, who understands the nuances of fraud detection.

From the employer

• Manual processing of withdrawal requests;
• Analysis of deposits and unsuccessful transactions;
• Investigation of suspicious and abnormal transactions;
• Detection and formation of fraud patterns;
• Analysis of user behavior;
• Verification of payment details;
• Processing refunds and erroneous credits;
• Analyzing PSP technical statuses;
• Interacting with L1 support on transaction issues;
• Maintaining transaction logs and recording decisions.

• Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat;
• Experience in payments, billing, anti-fraud, fintech, or operational support;
• Analytical thinking and data skills;
• Ability to make decisions on each case and take responsibility for them;
• Ability to work under high pressure;
• Ability to work shifts, including night shifts;
• At least one year of experience in payments, fintech, iGaming, or related high-risk projects.
• Nice to have:
• Experience in iGaming / gambling / crypto / high-risk projects;
• Experience working with multiple PSPs;
• Participation in building or improving anti-fraud processes;
• Experience with manual withdrawals and complex cases.

• High salary (plus performance bonuses and salary revision on a regular basis);
• Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;
• 24-days holiday leave;
• Corporate English lessons;
• Exciting work challenges that allow you to grow to your full potential;
• Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.