Trainer

About the role

In this role, the Studio Trainer will be responsible for conducting training sessions for newly hired personnel, including Dealers and Shufflers, ensuring they understand casino games and live broadcasting standards. The position involves delivering both theoretical and practical instruction, as well as assessing trainees' progress.

The ideal candidate will have a strong background in gaming operations or teaching, with excellent communication skills and the ability to adapt to various learning styles. Success in this role means effectively preparing trainees for their responsibilities and maintaining up-to-date training content in line with operational changes.

Skills that matter here

• Communication: This role requires outstanding communication skills for effective training and interaction with trainees.
• Organizational abilities: Strong organizational skills are essential for managing training sessions and content.
• Interpersonal skills: Interpersonal skills are critical for engaging with trainees and providing constructive feedback.

Who this role suits

• Candidates should have a background in gaming operations or training.
• They should be patient and detail-oriented, capable of adapting to different learning styles.
• The ideal person thrives in a fast-paced, multicultural environment.

From the employer

• Conduct initial training for newly hired Dealers, Shufflers, and other studio personnel who require knowledge of casino games and live broadcasting processes.
• Deliver in-person and/or classroom-based instruction on casino games (e.g., Blackjack, Roulette, Baccarat), live broadcast standards, and internal studio protocols.
• Educate trainees on company procedures, customer interaction etiquette, studio discipline, and responsible gaming principles.
• Administer theoretical and practical assessments to evaluate progress and knowledge retention.
• Ensure that each trainee fully understands their respective duties, workflows, and studio processes before joining operations.
• Support the onboarding and skill development of staff transitioning between roles (e.g., Shuffler to Dealer).
• Keep training content up to date and aligned with regulatory, procedural, and operational changes.
• Coordinate closely with HR and Creedroomz Studio teams to ensure training outcomes match staffing requirements.
• Provide feedback to trainees and identify individuals suitable for advanced training or coaching.
• Maintain a professional and engaging learning atmosphere to ensure knowledge is absorbed and retained.

• Experience as a Game Presenter/Dealer, OS, QS, or in a training/teaching capacity, ideally in the gaming industry.
• Excellent understanding of live casino games, broadcasting procedures, and studio operations.
• Outstanding communication, presentation, and interpersonal skills.
• Strong organizational abilities and confidence in leading both one-on-one and group training sessions.
• Fluency in English; knowledge of Armenian or Russian is an advantage.
• Patient, detail-oriented, and capable of adapting to different learning styles.
• Ability to work in a structured, fast-paced, and multicultural environment.