Senior Solutions Consultant - Mesh

Mesh · website

Remote senior 3 months ago full-time quality 7.6/10

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APIsSDKswebhooksRESTful integrationsobservability toolsanalytics tools

Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects
Lead technical demos and architecture discussions, translating customer requirements into Mesh integration strategies
Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases
Provide technical input on deal scoping, including feasibility and integration complexity estimates
Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams
Guide customer engineering teams through SDK and API integration, from sandbox to production launch
Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds
Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live
Create and maintain region-specific playbooks, implementation guides, and best practices documentation
Track implementation milestones and proactively communicate status to internal stakeholders and customers
Drive adoption and optimization post-launch, helping customers scale volume and expand use cases
Serve as the first point of technical triage for APAC customer issues during regional business hours
Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams
Provide clear, structured escalation context (reproduction steps, logs, impact assessment) to ensure fast resolution
Join live troubleshooting calls with customers to resolve API, SDK, and transaction-level issues
Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements

5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure
Crypto-native. You understand wallets, on/off-ramps, stablecoins, DEXs, bridges, custodial vs. non-custodial architectures, and how crypto payments infrastructure works at a protocol and product level. This is not a "nice to have."
Hands-on experience with APIs, SDKs, webhooks, and RESTful integrations. You've built, debugged, and documented integrations yourself.
Comfortable running technical demos and leading architecture discussions with senior engineering, product stakeholders and senior leaders at enterprise accounts
Proven ability to manage multiple customers and workstreams simultaneously in a fast-paced, high-growth environment
Clear, structured communicator, both written and verbal. You can translate complex technical concepts for different audiences, from developer docs to executive messaging.
Self-directed and high-autonomy. You'll be operating as the sole founding APAC CS resource and need to make sound decisions independently.
Familiarity with observability and analytics tools (Datadog, Amplitude, or similar)
Experience navigating the APAC crypto ecosystem, including regional exchanges, wallets, regulatory landscapes, and market dynamics
Comfortable working with distributed teams across timezones. Your core overlap with the US team will be morning SGT / evening US PT.
Experience using and creating AI-assisted workflows and automation tools
Prior experience as an early hire or building a function from scratch at a high-growth startup

Competitive salary and equity that grows as you and the company grow
Comprehensive health coverage for you and your family
Unlimited PTO
Dedicated budget for courses, conferences, and certifications
Remote-friendly approach with top-tier tools and equipment

Apply now →

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