Senior Solutions Consultant - Mesh

About the role

This Senior Solutions Consultant role at Mesh focuses on bridging the gap in crypto payments by enabling businesses to integrate Mesh's platform. The position serves as a key technical liaison for clients in the APAC region, guiding them from initial technical evaluations and solution design through to successful implementation and post-launch optimization. Responsibilities include leading technical demos, translating customer requirements into integration strategies, and providing expert advice throughout the sales cycle.

The role requires a strong technical background with hands-on experience in APIs, SDKs, webhooks, and RESTful integrations. The consultant will be responsible for owning the technical implementation process for APAC accounts, coordinating with US-based teams on complex builds, and conducting integration reviews. A significant part of the job involves troubleshooting issues during onboarding and providing ongoing technical support, acting as the first point of contact for APAC customer issues.

Success in this position means driving customer adoption and scaling their use of Mesh's platform, while also contributing to product improvements by identifying patterns in support requests. The ideal candidate will be self-directed, capable of managing multiple workstreams, and skilled at communicating complex technical concepts to diverse audiences, from developers to executives. This is a founding role for APAC Solutions Consulting, requiring an individual comfortable building a function from scratch.

Skills that matter here

• APIs: The role involves designing solutions, building, debugging, and documenting integrations using Mesh's APIs for client implementations.
• SDKs: Candidates will guide customer engineering teams through the integration of Mesh's SDKs and provide technical support for their usage.
• webhooks: Experience with webhooks is necessary for building and troubleshooting integrations, ensuring seamless data flow between systems.
• RESTful integrations: The consultant will work with clients on RESTful integrations, translating their requirements into practical implementation strategies.
• observability tools: Familiarity with tools like Datadog is used to investigate and diagnose customer issues during technical triage.
• analytics tools: Experience with tools such as Amplitude is applied to analyze integration performance and troubleshoot issues.

Who this role suits

• A crypto-native professional who deeply understands blockchain infrastructure, wallets, on/off-ramps, and various asset architectures.
• Someone who thrives in a self-directed, high-autonomy environment, comfortable being the sole founding APAC technical resource.
• An individual with a strong ability to manage multiple customers and workstreams simultaneously in a fast-paced, high-growth startup setting.
• A clear and structured communicator capable of translating complex technical concepts for both technical and executive audiences.

From the employer

• Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects
• Lead technical demos and architecture discussions, translating customer requirements into Mesh integration strategies
• Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases
• Provide technical input on deal scoping, including feasibility and integration complexity estimates
• Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams
• Guide customer engineering teams through SDK and API integration, from sandbox to production launch
• Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds
• Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live
• Create and maintain region-specific playbooks, implementation guides, and best practices documentation
• Track implementation milestones and proactively communicate status to internal stakeholders and customers
• Drive adoption and optimization post-launch, helping customers scale volume and expand use cases
• Serve as the first point of technical triage for APAC customer issues during regional business hours
• Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams
• Provide clear, structured escalation context (reproduction steps, logs, impact assessment) to ensure fast resolution
• Join live troubleshooting calls with customers to resolve API, SDK, and transaction-level issues
• Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements

• 5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure
• Crypto-native. You understand wallets, on/off-ramps, stablecoins, DEXs, bridges, custodial vs. non-custodial architectures, and how crypto payments infrastructure works at a protocol and product level. This is not a "nice to have."
• Hands-on experience with APIs, SDKs, webhooks, and RESTful integrations. You've built, debugged, and documented integrations yourself.
• Comfortable running technical demos and leading architecture discussions with senior engineering, product stakeholders and senior leaders at enterprise accounts
• Proven ability to manage multiple customers and workstreams simultaneously in a fast-paced, high-growth environment
• Clear, structured communicator, both written and verbal. You can translate complex technical concepts for different audiences, from developer docs to executive messaging.
• Self-directed and high-autonomy. You'll be operating as the sole founding APAC CS resource and need to make sound decisions independently.
• Familiarity with observability and analytics tools (Datadog, Amplitude, or similar)
• Experience navigating the APAC crypto ecosystem, including regional exchanges, wallets, regulatory landscapes, and market dynamics
• Comfortable working with distributed teams across timezones. Your core overlap with the US team will be morning SGT / evening US PT.
• Experience using and creating AI-assisted workflows and automation tools
• Prior experience as an early hire or building a function from scratch at a high-growth startup

• Competitive salary and equity that grows as you and the company grow
• Comprehensive health coverage for you and your family
• Unlimited PTO
• Dedicated budget for courses, conferences, and certifications
• Remote-friendly approach with top-tier tools and equipment