Product Operations Manager

About the role

In this role, you will be responsible for optimizing the product lifecycle and enhancing process efficiency at BetConstruct. You will collaborate with product management, engineering, and design teams to provide the tools and documentation needed to streamline workflows.

You will also serve as the primary liaison between the product team and external partners, ensuring effective communication and alignment. By managing operational aspects of product launches and facilitating stakeholder communication, you will help drive the success of new features and products.

Skills that matter here

• process design and optimization: This role involves designing and maintaining scalable processes for the entire product lifecycle.
• cross-functional coordination: You will collaborate closely with various teams to maximize efficiency and streamline workflows.
• stakeholder communication: Managing and standardizing communication with internal and external partners is a key responsibility.
• go-to-market workflows: Familiarity with GTM processes will be essential for managing product launch preparations.
• release management: You will support release management by ensuring all necessary steps are executed properly and on time.
• risk identification and mitigation: Identifying operational risks and proposing actionable solutions will be part of your role.

Who this role suits

• Candidates should have a strong background in process optimization and product management.
• You thrive in collaborative environments, working effectively with diverse teams.
• You are detail-oriented and proactive in identifying and addressing operational challenges.
• Strong communication skills are essential for liaising with both internal and external stakeholders.

From the employer

• Collaboration and Cross-Functional Alignment (Working with Product Teams)
• Process Optimization: Design, implement, and maintain scalable processes for the entire product lifecycle, from launch and post-launch iteration (e.g., release process, feature request intake).
• Product Team Enablement: Serve as the primary internal resource to the Product Management, Engineering, and Design teams, providing them with the necessary tools, documentation, and streamlined workflows to maximize their efficiency.

• Stakeholder and Partner Communication (Direct Communication with Partners)
• Partner Coordination: Act as the key operational liaison between the product team and external partners or vendors, ensuring clear communication and alignment.
• Internal Communication Strategy: Standardize and facilitate the communication of product updates, launch schedules, and strategic changes to key internal stakeholders (e.g., Sales, Marketing, Account Managers, and Executive Leadership).
• Go-to-Market (GTM) Support: Work closely with Product Marketing and other teams to manage the operational aspects of product and feature launches, including internal training, resource preparation, and process adherence.

• Operational Management and Task Execution
• Release Management Support: Help define and enforce consistent release cadences, ensuring all required steps (QA, documentation, communication) are executed properly and on time.
• Risk Identification and Mitigation: Proactively identify operational risks, process inefficiencies, or workflow gaps that could impact product quality or operation and propose actionable solutions.

• Market Research and Data Analysis
• Customer Feedback Loop Management: Own and optimize the process for collecting, centralizing, and synthesizing customer and user feedback (e.g., support tickets, surveys, user interviews, feedback) to deliver actionable insights to the Product team.
• Data and Analytics Enablement: Partner with Data/Analytics teams to ensure the right product usage metrics and KPIs are tracked, documented, and made accessible through standardized dashboards for data-driven decision-making.

• Other Key Responsibilities
• Define Product Health Metrics: Establish and monitor key performance indicators (KPIs) for product operational health and efficiency, reporting regularly on progress and areas for improvement.
• Adoption & Change Management: Drive the adoption of new processes, tools, and best practices within the Product organization and among cross-functional partners.

• Strong skills in process design, optimization, and cross-functional coordination
• Experience collaborating closely with Product, Engineering, and Design teams
• Ability to manage and standardize stakeholder communication across internal and external partners
• Familiarity with go-to-market (GTM) workflows, product launch preparation, and cross-team enablement
• Understanding of release management practices, including QA alignment, documentation flow, and rollout procedures
• Strong capability to identify operational risks and propose practical mitigation strategies