Principal Streaming Technology & Quality Lead

Responsibilities

• Own the measurement and continuous improvement of streaming quality across all live dealer streaming providers
• Build and continuously improve analytical dashboards that provide clear visibility into streaming performance and player experience
• Design and implement monitoring and alerting systems to proactively identify streaming quality degradation and incidents
• Define and evolve the key metrics and KPIs used to measure streaming quality, reliability, latency, playback performance, and overall player experience
• Analyze streaming performance across different markets, geographies, network conditions, device types, operating systems, browsers, and other relevant dimensions
• Identify systemic issues, regional problems, provider-specific weaknesses, and opportunities for optimization
• Translate data and technical findings into clear priorities and actionable improvement initiatives
• Work closely with Engineering, Product, Data, and other technical teams to develop the analytics and infrastructure required to understand streaming performance
• Investigate complex streaming issues together with internal technical teams and external partners
• Define technical requirements and improvement initiatives and drive them from problem identification through implementation and validation
• Act as the internal subject-matter expert for streaming technology and quality
• Work directly with streaming technology providers and CDN partners to improve quality, reliability, latency, coverage, and scalability
• Use performance data to identify provider-specific issues and drive corrective actions
• Evaluate the performance of different providers across markets and use cases
• Identify opportunities to optimize routing, provider allocation, CDN configuration, and overall streaming architecture
• Monitor and optimize streaming service costs across providers while maintaining or improving the required quality of service
• Develop the long-term streaming technology strategy required to support the growth and international scaling of the live dealer business
• Assess the existing streaming architecture and identify capabilities that should be strengthened, replaced, or brought in-house
• Lead technical and business evaluations of new streaming technologies, vendors, and providers
• Develop recommendations on strategic decisions such as:
• In-house vs. third-party player development
• Introduction of new streaming providers and CDNs
• Multi-provider and redundancy strategies
• Streaming architecture and technology evolution
• Quality vs. cost trade-offs
• Infrastructure required to support new markets and increasing traffic
• Stay current with developments in video streaming, real-time delivery, codecs, CDN technologies, playback technologies, and related infrastructure

Requirements

• 10+ years of experience in streaming-related technical roles, video infrastructure, media technology, or closely related fields
• Strong experience operating or optimizing high-volume streaming services at scale
• Deep understanding of streaming technologies, architectures, delivery mechanisms, video players, CDNs, and performance optimization
• Experience with real-time or low-latency streaming environments
• Experience in live dealer casino, live gaming, or a comparable real-time video operation is highly desirable
• Strong analytical capabilities and experience using data, monitoring, dashboards, and observability tools to diagnose technical performance
• Ability to move comfortably between detailed technical investigation and higher-level technology strategy
• Experience working directly with streaming vendors, infrastructure providers, and/or CDNs
• Proven track record of driving results through cross-functional collaboration without relying on direct organizational authority
• Strong commercial awareness, including the ability to evaluate technology decisions from both performance and cost perspectives
• Excellent communication skills and the ability to explain complex technical topics to both technical and non-technical stakeholders
• High level of English comprehension. Armenian: Strong advantage

Working conditions

• Location: Yerevan is strongly preferred
• We are also open to exceptional remote candidates who are able to travel to Yerevan at least once per month and work closely with the local Product and Engineering teams.