NOC Engineer

About the role

As a NOC Engineer at IGT, you will play a crucial role in maintaining the company's software products and ensuring the smooth operation of hardware and software infrastructure. Your responsibilities will include troubleshooting issues, monitoring alerts, and participating in incident response teams to enhance system efficiency.

You will work within a collaborative team environment, where your technical skills and proactive approach will be essential. The role requires a solid understanding of core technologies and a commitment to mentoring junior team members, contributing to a culture of continuous improvement and support.

Skills that matter here

• Technical Support: You will provide first-line technical assistance for company software products.
• Monitoring Platforms: Familiarity with tools like Grafana is necessary for monitoring system performance.
• Atlassian Products: Proficiency in Atlassian tools is required to manage workflows effectively.
• Microsoft Products: Experience with Microsoft tools is essential for daily operations.
• Networking: A solid understanding of networking technologies will aid in troubleshooting communication issues.
• API Investigation: You will be involved in investigating API-related issues to maintain system integrity.

Who this role suits

• Candidates should have a background in technical support within the IT industry.
• A positive attitude and strong teamwork skills are essential for quick integration into the team.
• Individuals should be organized, detail-oriented, and eager to advance their careers in the iGaming sector.
• The role requires a self-driven and proactive mindset, with the ability to work independently.

From the employer

• Provide technical support for issues related to company software products.
• Troubleshoot, escalate and resolve communication problems between technical equipments.
• Monitor the company’s hardware and software infrastructure.
• Communicate efficiently with partners and service providers.
• Proactively analyze alerts and system data, take appropriate action, document issues, and escalate when necessary.
• Actively participate in incident response teams (e.g., phishing, ATP, DDoS, malware incidents), helping resolve issues and improve efficiency.
• Assist in developing incident resolution procedures.
• Demonstrate solid understanding of core technologies such as firewalls, IPS, etc.
• Recommend improvements to support processes and procedures.
• Work with the team to identify risks not currently covered by existing technologies.
• Demonstrate the ability and willingness to mentor and support junior team members.
• Perform other tasks assigned by management, in accordance with skills and competencies.

• Experienced Technical Support Engineer – IT industry
• Familiarity with monitoring platforms such as Grafana.
• Ability to assess urgency and escalate incidents appropriately.
• Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
• Well organized and structured person, keen to progress their career in I-gaming
• Technical university degree (preferably).
• Must be able to work on 24/7 shifts
• Proficiency in Atlassian and Microsoft Products. Experience in a software development environment is preferred
• Strong communications skills
• Self-driven, proactive and independent.
• Demonstrate high attention to detail to ensure accuracy and quality in all configurations.