IT Engineer

About the role

CreedRoomz, a leader in casino entertainment and online gaming software, is seeking an IT Engineer to join their team. The role focuses on maintaining and enhancing the IT infrastructure that supports their live casino software solutions, ensuring that clients can deliver exceptional gaming experiences.

As an IT Engineer, you will monitor and manage streaming equipment, troubleshoot technical issues, and collaborate with various departments to ensure seamless operations. Success in this position means maintaining high service quality and supporting the evolving needs of the business.

Skills that matter here

• IT support: This role requires a strong background in troubleshooting and supporting hardware and software in a technical environment.
• Windows and Linux operating systems: Experience with both operating systems is essential for effective problem resolution.
• network systems management: Managing Wi-Fi and network systems will be crucial for ensuring reliable connectivity.
• streaming or broadcasting equipment: Prior experience with this equipment is a plus, enhancing the ability to manage live studio broadcasts.

Who this role suits

• A problem-solver who is proactive and analytical.
• Someone with a strong technical background in IT support.
• An individual who can work effectively in a 24/7 operational environment.
• A team player who collaborates well with cross-functional teams.

From the employer

• Monitor streaming equipment (encoders, scanners, desktop systems) using diagnostic tools and system logs to ensure uninterrupted, high-quality service
• Handle incoming IT support requests, prioritizing the maintenance of essential infrastructure such as Dealer Computer, Encoders, Access Points, and Switches
• Work closely with the development team to test applications prior to deployment
• Collaborate with audio-visual, security, and IT departments to ensure robust and reliable network functionality across the organization
• Manage the performance of encoders and media servers to ensure seamless broadcasting from live studio tables
• Promptly troubleshoot and resolve technical issues
• Partner with all Operations departments and cross-functional teams to diagnose and resolve IT issues efficiently
• Replace and repair faulty equipment as necessary
• Maintain workstation configurations and manage user access
• Regularly update internal documentation and respond to IT incidents in accordance with SLA standards to avoid service disruptions
• Oversee IT inventory by maintaining records, assigning equipment, conducting periodic audits, and coordinating with external suppliers to address IT-related issues with minimal operational impact
• Continuously enhance IT infrastructure to support evolving business needs
• Perform ongoing hardware/software maintenance and enforce security protocols to protect company data and ensure information confidentiality

• Minimum of 3 years’ experience in hardware and software support within a technical or enterprise IT environment
• Strong background in troubleshooting and supporting Windows and Linux operating systems
• In-depth experience with the installation, configuration, and troubleshooting of hardware and software components
• Demonstrated experience managing Wi-Fi and network systems, ensuring reliable device connectivity
• Ability to work in a rotating shift schedule within a 24/7 operational environment
• Industry-recognized certifications in IT support, networking, or operating systems are an advantage
• Prior experience with streaming or broadcasting equipment is considered a plus
• C1 level of English proficiency, Native Portuguese
• Strong problem-solving skills with a proactive and analytical approach to IT issue resolution