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Role in brief
Spribe, a B2B iGaming software developer known for its crash-game Aviator, seeks a Technical Support Engineer. This role involves troubleshooting B2B customer issues, supporting Java applications, and managing new customer integrations. Candidates with an analytical mindset and experience with client-server architecture should apply.
About the role
This Technical Support Engineer position at Spribe focuses on ensuring smooth operations for the company's B2B iGaming software. The role involves investigating and resolving application and configuration issues for customers, providing direct support for product functionality inquiries, and assisting with the integration process for new clients. A key aspect is supporting customers through their 'go live' phase, ensuring a seamless launch of Spribe's solutions like the Broadway Platform.
The successful candidate will be part of a 24/7 support team, operating on an on-call schedule across various shifts to provide continuous assistance to clients. Beyond reactive troubleshooting, the role also contributes to proactive measures by assisting in the development of support documentation for partners. This requires a solid understanding of client-server architecture and the ability to diagnose and fix issues related to improper configurations or service denials.
Spribe is a prominent B2B iGaming software developer, recognized for pioneering the crash-game format with its flagship title, Aviator, which serves nearly 80 million monthly active players. The company also provides platform solutions for operators. This role is crucial in maintaining the reliability and efficiency of Spribe's offerings, directly impacting customer satisfaction and the company's reputation for innovative and robust iGaming technology.
Skills that matter here
- Java: This role involves supporting Java applications, requiring a basic understanding of object-oriented programming languages.
- REST API: Experience with REST API is a plus, as it is relevant for troubleshooting customer issues and integration processes.
- JSON: Experience with JSON will be beneficial for understanding data structures and communication protocols in the support context.
- Analytical mindset: The role requires an analytical mindset to investigate and diagnose application/configuration issues effectively.
- Client-server architecture: A fundamental understanding of client-server architecture is necessary for troubleshooting and supporting Spribe's software.
- Relational DBs: Basic knowledge of Relational Databases is required to address data-related issues and configurations.
Who this role suits
- A self-starter who can quickly learn new systems and work independently to resolve technical challenges.
- Someone who thrives in a customer-facing role, providing clear and effective communication in English.
- A problem-solver with a methodical approach to investigating and fixing application and configuration issues.
- An individual comfortable with a 24/7 on-call support schedule, covering various shifts to ensure continuous client assistance.
From the employer
- Investigate and supply analysis to fix application/configuration issues (improper configuration/deny of services etc.)
- Troubleshooting of B2B customers issues
- Creating and maintenance integration processes with new customers
- Support customers during the “go live” process
- Respond to customers’ inquiries relating to information, product functionality, and issues
- Assisting in developing support documentation for partners
- Supporting Java applications
Support Schedule: Our support team operates 24/7 on an on-call schedule, with employees covering morning, daytime, and evening shifts to ensure timely and efficient assistance for our clients.
- Analytical mindset
- Understanding of client-server architecture
- Basic knowledge of Relational DBs
- Experience with REST API/JSON will be a plus
- To be a fast learner and able to work independently
- English - Upper-Intermediate (writing and verbal communication skills)
- Basic understanding of OOP languages will be a plus
- Flexible work model
- Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city — we support your comfort and productivity wherever you are.
- Top-tier equipment
- We provide and deliver all necessary corporate hardware so you can start strong from day one.
- Generous paid time off
- Enjoy 26 business days of paid vacation annually, plus paid sick leave — because we value your well-being and work-life balance.
- Health & wellness support
- Our benefits catalog lets you choose what matters most:
- Gym membership compensation
- English language courses
- Medical insurance
- Celebrating your moments
- We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter.
- Global team events
- Twice a year we host unforgettable corporate events in some of the world’s most exciting cities — a unique blend of team spirit and adventure.
Questions about this role
What is the remote work policy for this position?
This role offers a flexible work model; candidates can work remotely from any city, or from Spribe's offices in Warsaw or Tbilisi.
What level of experience is required for this role?
The job description does not specify a seniority level or a minimum number of years of experience, but highlights an analytical mindset and understanding of client-server architecture as key requirements.
How does Spribe support its employees' well-being?
Spribe offers 26 business days of paid vacation annually, paid sick leave, and a benefits catalog that includes gym membership compensation, English language courses, and medical insurance.
✓ Drop your CV once, then continue to the employer's application form. Your profile stays here for every recruiter hiring on igamingjobs.