Technical Support Engineer

• Investigate and supply analysis to fix application/configuration issues (improper configuration/deny of services etc.)
• Troubleshooting of B2B customers issues
• Creating and maintenance integration processes with new customers
• Support customers during the “go live” process
• Respond to customers’ inquiries relating to information, product functionality, and issues
• Assisting in developing support documentation for partners
• Supporting Java applications

Support Schedule: Our support team operates 24/7 on an on-call schedule, with employees covering morning, daytime, and evening shifts to ensure timely and efficient assistance for our clients.

• Analytical mindset
• Understanding of client-server architecture
• Basic knowledge of Relational DBs
• Experience with REST API/JSON will be a plus
• To be a fast learner and able to work independently
• English - Upper-Intermediate (writing and verbal communication skills)
• Basic understanding of OOP languages will be a plus

• Flexible work model
• Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city — we support your comfort and productivity wherever you are.
• Top-tier equipment
• We provide and deliver all necessary corporate hardware so you can start strong from day one.
• Generous paid time off
• Enjoy 26 business days of paid vacation annually, plus paid sick leave — because we value your well-being and work-life balance.
• Health & wellness support
• Our benefits catalog lets you choose what matters most:
• Gym membership compensation
• English language courses
• Medical insurance
• Celebrating your moments
• We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter.
• Global team events
• Twice a year we host unforgettable corporate events in some of the world’s most exciting cities — a unique blend of team spirit and adventure.