T4 Engineer (High-Level Escalation)

Spribe · website

Remote English B2 16 days ago full-time

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LinuxDockerKubernetesAWSJavaPostgreSQLTerraformAnsible

Tier 4 Escalation & Troubleshooting: Act as the primary engineer and assistant for troubleshooting, resolving and further escalation to respective teams (DevOps, Cloud/System, DB Engineering, Software Development) incidents derived from lower levels of Support, IM/PM, Monitoring etc.
Root Cause Analysis (RCA): Participate in analysis of the root causes of issues where applicable.
System Operation and Maintenance: Responsible for configuration of applications and intercommunication also preferred to contribute in the administration and deployment of systems.
Monitoring and Optimization: Observe system performance metrics to identify bottlenecks and reduce incidents, push improvements to monitoring team.
Documentation: Create and maintain technical documentation and the Knowledge Base to enhance the efficiency of the T4-related processes.
Team Collaboration: Intensive collaboration with Customer Support, Operations and Development teams.

Super high level of professional responsibility.
Experience (2+ Years) in Linux System Administration.
Containerization: Knowledge of and experience with container technologies - Docker, Kubernetes (Vanilla and EKS). Basic knowledge, required for diagnosing application issues within the cluster.
Fundamental knowledge of networking.
Experience working with databases - simple querying for basic diagnostics of application issues.
Stack Balance: Understanding of the best practices of both classic and modern technology stacks.
Ability to respond on critical incidents during non-working hours.
English: B2 (Conversational) - for effective communication within an international team.
Enterprise Mindset: Understanding of Enterprise-level system design and operation - Hardened environment, Centralized systems, Operation and Maintenance, ITIL-aware specifics), advocacy of security principles.

T4 Complexity: You will solve the most non-trivial tasks, demanding broad technical spectrum and systemic thinking, growth and achieving importance of central knowledge.
Professional Growth: A role that opens growth into ANY direction of companys other subdepartments including, but not limited to DevOps, Cloud, Systems, DB, Security and Software Engineering, insights into IT Management and Governance, workshops, training etc.
Global Scale: Working under conditions of handling requests from 62+ million MAU globally.
Innovation: Participation in building the future of the iGaming, working with products that set market trends with astonishing achievement in the industry.
Flexible work model: Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city — we support your comfort and productivity wherever you are.
Top-tier equipment: We provide and deliver all necessary corporate hardware so you can start strong from day one.
Generous paid time off: Enjoy 26 business days of paid vacation annually, plus paid sick leave — because we value your well-being and work-life balance.
Health & wellness support: Our benefits catalog lets you choose what matters most - Medical insurance.
Celebrating your moments: We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter.
Global team events: Twice a year we host unforgettable corporate events in some of the world’s most exciting cities — a unique blend of team spirit and adventure.

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