T4 Engineer (High-Level Escalation)

About the role

This T4 Engineer role at Spribe focuses on resolving the most complex technical issues that escalate from lower support tiers. You will be the primary point of contact for troubleshooting incidents, performing root cause analysis, and collaborating with various engineering teams including DevOps, Cloud, and Software Development. The position requires a high degree of responsibility to maintain the stability of platforms serving millions of monthly active users.

Beyond incident resolution, the role involves configuring applications, contributing to system administration and deployment, and actively monitoring system performance. You will identify bottlenecks, propose improvements to monitoring systems, and create technical documentation to enhance efficiency. This is a hands-on role requiring both deep technical expertise and an understanding of enterprise-level system operations.

Success in this position means ensuring the continuous, stable operation of Spribe's iGaming platforms. You will contribute to a resilient infrastructure that supports global partnerships and a massive player base. The role offers significant professional growth opportunities into various engineering specializations like DevOps, Cloud, or Security, providing insights into IT management and governance within a rapidly expanding B2B iGaming company.

Skills that matter here

• Linux: This role requires at least two years of experience in Linux System Administration to manage and troubleshoot the underlying infrastructure.
• Docker: Knowledge of container technologies like Docker is necessary for diagnosing application issues within the cluster environment.
• Kubernetes: Experience with Kubernetes, including Vanilla and EKS, is essential for understanding and resolving problems in the container orchestration layer.
• AWS: Familiarity with AWS is implied given the mention of EKS (Elastic Kubernetes Service), indicating the cloud environment where systems operate.
• PostgreSQL: Basic querying skills for PostgreSQL are needed to perform diagnostics on application issues related to databases.
• Terraform: Understanding of infrastructure as code tools like Terraform contributes to the 'stack balance' and enterprise mindset required for system configuration and deployment.

Who this role suits

• A highly responsible individual who thrives on solving complex, non-trivial technical challenges.
• Someone with a strong background in Linux administration and an understanding of enterprise-level system design and operations.
• A collaborative team player who can communicate effectively across technical and support teams in an international setting.
• A person who is prepared to respond to critical incidents outside of standard working hours to maintain system stability.

From the employer

• Tier 4 Escalation & Troubleshooting: Act as the primary engineer and assistant for troubleshooting, resolving and further escalation to respective teams (DevOps, Cloud/System, DB Engineering, Software Development) incidents derived from lower levels of Support, IM/PM, Monitoring etc.
• Root Cause Analysis (RCA): Participate in analysis of the root causes of issues where applicable.
• System Operation and Maintenance: Responsible for configuration of applications and intercommunication also preferred to contribute in the administration and deployment of systems.
• Monitoring and Optimization: Observe system performance metrics to identify bottlenecks and reduce incidents, push improvements to monitoring team.
• Documentation: Create and maintain technical documentation and the Knowledge Base to enhance the efficiency of the T4-related processes.
• Team Collaboration: Intensive collaboration with Customer Support, Operations and Development teams.

• Super high level of professional responsibility.
• Experience (2+ Years) in Linux System Administration.
• Containerization: Knowledge of and experience with container technologies - Docker, Kubernetes (Vanilla and EKS). Basic knowledge, required for diagnosing application issues within the cluster.
• Fundamental knowledge of networking.
• Experience working with databases - simple querying for basic diagnostics of application issues.
• Stack Balance: Understanding of the best practices of both classic and modern technology stacks.
• Ability to respond on critical incidents during non-working hours.
• English: B2 (Conversational) - for effective communication within an international team.
• Enterprise Mindset: Understanding of Enterprise-level system design and operation - Hardened environment, Centralized systems, Operation and Maintenance, ITIL-aware specifics), advocacy of security principles.

• T4 Complexity: You will solve the most non-trivial tasks, demanding broad technical spectrum and systemic thinking, growth and achieving importance of central knowledge.
• Professional Growth: A role that opens growth into ANY direction of companys other subdepartments including, but not limited to DevOps, Cloud, Systems, DB, Security and Software Engineering, insights into IT Management and Governance, workshops, training etc.
• Global Scale: Working under conditions of handling requests from 62+ million MAU globally.
• Innovation: Participation in building the future of the iGaming, working with products that set market trends with astonishing achievement in the industry.
• Flexible work model: Work from our modern offices in Warsaw or Tbilisi, or remotely if you're based in another city — we support your comfort and productivity wherever you are.
• Top-tier equipment: We provide and deliver all necessary corporate hardware so you can start strong from day one.
• Generous paid time off: Enjoy 26 business days of paid vacation annually, plus paid sick leave — because we value your well-being and work-life balance.
• Health & wellness support: Our benefits catalog lets you choose what matters most - Medical insurance.
• Celebrating your moments: We recognize and celebrate your birthdays and work anniversaries with thoughtful gifts — because your milestones matter.
• Global team events: Twice a year we host unforgettable corporate events in some of the world’s most exciting cities — a unique blend of team spirit and adventure.