Security Agent

Pragmatic Play · website

Remote 1 month ago full-time quality 7.1/10

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Monitoring, patrolling, and access control:
Conduct periodic patrols in designated areas, verify and identify access points, enforce internal security procedures.
Monitor and report any incidents or irregular situations, using CCTV and other security technology.
Incident investigation and emergency response:
Respond promptly to security breaches, thefts, fire attempts, or medical emergencies, following company protocols and legal provisions.
Prepare clear reports of investigations and findings, coordinating with the Security Supervisor on necessary corrective measures.
Supervision of security equipment:
Periodically verify the proper functioning of surveillance systems, alarms, and access control devices; report failures or maintenance needs.
Ensure order, maintenance, and proper use of assigned equipment (e.g., communication radios, uniform supplies, etc.).
Reports and compliance:
Draft daily or weekly reports (as applicable) on incidents, unusual activities, and preventive actions, ensuring traceability of information.
Strictly comply with the law and guidelines established by the Superintendence of Surveillance and Private Security (SVSP), in accordance with Decree Law 356 of 1994 and other current regulations.
Collaboration, training, and development:
Work closely with the security team and Security Supervisor to implement security plans, programs, and policies.
Participate in continuous training sessions on security procedures, emergency handling, customer service, and regulatory updates.
Confidentiality and data protection:
Handle any sensitive or confidential company information with discretion, complying with national legislation (Law 1581 of 2012) and internal policies on personal data processing.

Minimum Education and Training:
At least Academic High School.
Technical or Technologist would be an advantage.
Private Security and Surveillance course approved by a recognized academy and certified by the SVSP, with a valid credential or certification not older than five (5) months, as required by Decree Law 356 of 1994 and Decree 1070 of 2015.
License and Accreditations:
Security Guard credential issued by the SVSP, legally enabling the position of guard in Colombia and Operator of Technological Means (OMT).
Competency certificates in the use of technological means (CCTV, communication radios, etc.) when applicable.
Experience:
At least 2 years of experience in private security and surveillance (preferably in corporate environments and with experience in internal and external customer service).
History of compliance and knowledge of access control procedures, CCTV handling, and incident response.
Flexibility:
Flexibility and availability to work rotating 12-hour shifts (day and/or night), including weekends and holidays, ensuring 24/7 coverage as operational needs require.
Background Check:
Willingness to provide authorization for judicial and security background checks (no criminal or disciplinary records), in line with SVSP regulations.
Technical Skills:
Competence and familiarity in operating and monitoring security systems (e.g., CCTV, alarms, access control).
Solid knowledge of risk identification protocols and incident response.
Ability to manage and maintain security records and documentation.
Soft Skills:
Excellent attention to detail and ability to identify security risks.
Strong communication skills, both written and verbal.
Ability to remain calm under pressure and respond effectively in emergencies.
Teamwork and collaboration skills to work efficiently within the security team.

Competitive salary.
Dynamic and international work environment.
Free lunch every day.
Gym membership and home health services (after being with the company for 3 months).

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